OLIVE TENCEL SHIRT

SHIPPING POLICY

We aim to deliver your order within 5–7 business days from the date of dispatch. Once your order is placed, you will receive a confirmation email followed by tracking details as soon as it ships.

Please note:

• Delivery timelines may vary slightly depending on your location.

• In case of any unexpected delays, our team will keep you informed.
• For further assistance, feel free to contact our support team.

EXCHANGE POLICY

We accept exchanges within 14 days from the date of delivery.

To be eligible for an exchange:

• The item must be unused, unwashed, and in its original condition with tags intact.

• Once the exchange is initiated and we receive the returned item, it will undergo a quality check.

• If it passes the check, we will proceed with the exchange for the same product (size or variant based on availability).

Please note:

• Exchanges will not be accepted for damaged or used products.

• Items that fail the quality check will be returned to the customer.

For any assistance, feel free to reach out to our customer support team.

RETURN/REFUND POLICY

We offer returns and refunds within 15 days from the date of delivery.

To be eligible for a return and refund:

• The product must be unused, unwashed, and undamaged, with all original tags and packaging intact.

• Once we receive the returned item, it will go through a quality check.

• If it passes the check, the refund will be initiated to your original payment method within 5–7 business days.

Please note:

• Returns will not be accepted for damaged, used, or worn products.

• Shipping charges (if any) are non-refundable.

For return requests or assistance, please contact our support team.

FREQUENTLY ASKED QUESTIONS(FAQ’s)

1. How long does delivery take?
It takes 5–7 business days for your order to be delivered after it has been dispatched.

2. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or text on watsapp to follow your delivery status.

3. What is your exchange policy?
We accept exchanges within 14 days from the date of delivery. The item must be unused and undamaged. Once we receive the returned product and complete a quality check, we will process the exchange for the same product.

4. Can I return a product for a refund?
Yes, returns and refunds are accepted within 15 days from the delivery date. The product must be unused, undamaged, and in original condition. After a quality check, your refund will be processed.

5. What items are not eligible for exchange or return?
Damaged, used, worn, or altered products are not eligible for exchange or return.

6. How do I initiate a return or exchange?
Please contact our customer support team with your order details to start the return or exchange process.

7. Are shipping charges refundable?
No, shipping charges are non-refundable.

8. What if I receive a damaged or incorrect product?
Please contact us immediately with photos of the product, and we will assist you in resolving the issue promptly.

9. Can I change or cancel my order after placing it?
Orders can be modified or canceled only before dispatch. Please contact us as soon as possible for assistance.

10. What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and popular wallets.