THE CUSTOMER MUST INFORM US IF THERE ARE ANY ITEMS MISSING/DAMAGED OR FAULTY INSIDE YOUR PARCEL WITHIN 24 HOURS OF THE PARCEL BEING DELIVERED. THE ITEM/S MAY NEED TO BE RETURNED TO US AND MUST COME BACK TO US IN ORIGINAL CONDITION IE, UNWASHED, WITH TAGS ATTACHED ETC.

PLEASE CONTACT CUSTOMER SERVICE TEAM IMMEDIATELY SO WE CAN HELP RESOLVE THE ISSUE.

YOU WILL BE REQUIRED TO KEEP THE PACKAGING AS WE MAY NEED THIS TO RAISE AN INVESTIGATION INTO ANY MISSING/ DAMAGED ITEM/S. FAILURE TO PRODUCE ANY PACKAGING MAY RESULT IN URBAN INDUSTRY NOT BEING ABLE TO PROCESS AN INVESTIGATION.

FIRSTLY WE WOULD LIKE TO APOLOGISE, BUT WE ARE ONLY HUMANS AND WE DO MAKE MISTAKES. THE CUSTOMER MUST INFORM CUSTOMER SERVICES IMMEDIATELY (WITHIN 24 HOURS OF RECEIVING YOUR PARCEL) IF THERE ARE ANY ITEMS MISSING/DAMAGED OR FAULTY ITEMS INSIDE YOUR PARCEL BEING DELIVERED. YOU WILL BE REQUIRED TO KEEP THE PACKAGING AS WE MAY NEED THIS TO RAISE AN INVESTIGATION INTO ANY MISSING ITEM/S. FAILURE TO PRODUCE ANY PACKAGING MAY RESULT IN URBAN INDUSTRY NOT BEING ABLE TO PROCESS AN INVESTIGATION. IF THE PARCEL WAS SIGNED FOR IN GOOD CONDITION AND THEN YOU (THE CUSTOMER) STATE THAT THE PARCEL WAS DAMAGED, THEN, URBAN INDUSTRY MAY NOT BE ABLE TO RAISE AN INVESTIGATION AND OFFER ANY COMPENSATION. WE WILL REQUIRE PHOTOGRAPHIC EVIDENCE OF THE PARCEL. IF YOU CONTACTED YOUR COURIER AND REQUESTED A SAFE PLACE FOR YOUR ORDER, WE ARE NOT HELD RESPONSIBLE FOR ANY LOSS OR DAMAGE.

THE CUSTOMER MUST INFORM US IF THEY HAVE RECEIVED THE WRONG ITEM/SIZE INSIDE YOUR PARCEL WITHIN 24 HOURS OF THE PARCEL BEING DELIVERED. THE ITEM/S WILL NEED TO BE RETURNED TO US AND MUST COME BACK TO US IN ORIGINAL CONDITION IE, UNWASHED, WITH TAGS ATTACHED ETC PLEASE CONTACT CUSTOMER SERVICE TEAM IMMEDIATELY SO WE CAN HELP RESOLVE THE ISSUE. THE ITEM MUST COME BACK IN THE ORIGINAL CONDITION, INCLUDING THE ORIGINAL PACKAGING AND ORIGINAL TAGS AND THE ITEM MUST BE UNWORN/UNWASHED. IF THE ITEM IS RETURNED NOT IN THE ORIGINAL CONDITION THIS WILL BE RETURNED BACK TO YOU AT YOUR OWN COSTS.

• 1. CAN I EXCHANGE AN ITEM?

  WE HAVE AN EXCHANGE POLICY OF 5 DAYS FROM THE DATE OF RECEIVING THE PRODUCT FOR ONLINE ORDERS AND THE DATE OF BILLING FOR STORE PURCHASES. TO INITIATE AN EXCHANGE, PLEASE WRITE TO +919653190958 (WHATSAPP) WITHIN 5 DAYS OF RECEIVING THE ITEM.
  CATERING TO THE HYGIENE STANDARDS FOR OUR PRODUCTS; ALL THE EXCHANGES RECEIVED WILL GO THROUGH A QUALITY CHECK BY OUR TEAM AND WOULD BE FURTHER APPROVED/DECLINED FOR EXCHANGE. WE RESERVE THE RIGHT TO NOT ACCEPT A RETURN IF;
  THE PRODUCT/S ARE RETURNED AFTER USE THE PRODUCTS ARE DAMAGED THE PRODUCTS DO NOT HAVE ALL THE TAGS

  • 2. HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?

    WE USUALLY TAKE 7-10 WORKING DAYS TO SEND YOU YOUR REPLACEMENT PRODUCT.

WE WOULD ADVISE HAVING YOUR ORDER DELIVERED TO AN ADDRESS WITH SOMEONE THERE TO ACCEPT IT. IF THERE IS NO ONE AT THE ADDRESS TO ACCEPT THE ORDER, OUR COURIERS WILL RE-ATTEMPT THE DELIVERY 2 MORE TIMES UNTIL THE ORDER IS RETURNED TO ORIGIN (RTO). TO AVOID AN RTO, PLEASE MAKE SURE TO INFORM US ABOUT THE SAME ON TWENTYNINE@OUTLOOK.IN SO THAT WE CAN HOLD OUR SHIPMENT UNTIL YOU ARE AVAILABLE AT THE LOCATION.

ONCE WE’VE DISPATCHED YOUR ORDER, WE’LL SEND YOU AN EMAIL WITH ALL THE SHIPMENT DETAILS. THIS INCLUDES THE SHIPMENT NUMBER/AWB AND THE NAME OF THE COURIER COMPANY SO YOU CAN TRACK IT ON THEIR WEBSITE. YOU CAN ALSO WRITE TO US AT TWENTYNINE@OUTLOOK.IN